Shipping & Returns at juwelierdevaal.com

Shipping

At juwelierdevaal.com, we always ship your order via PostNL. We ship to the Netherlands, Belgium, and Germany. Your package will be delivered to you twice within 24 hours on working days. If the package is not delivered after two attempts, you can pick it up at the nearest post office.

Returns

You have the right to cancel your order within 14 days of receiving it without giving any reason. After cancellation, you have another 14 days to return the product. Only the costs for returning the product from your home to the webshop are at your own expense. If you exercise your right of withdrawal, you will be credited with the full order amount, including shipping costs. The product must be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in its original condition and packaging.

Returning your product

To exercise your right of withdrawal, you can contact us via [email protected]. We will then refund the due order amount within 14 days after registering your return, provided that the product has already been returned in good order.

Step-by-step guide for returning orders at juwelierdevaal.com:

1. Log in to your account on the juwelierdevaal.com website.
2. Go to the page where your recent orders are displayed and click on 'View' next to the order from which you want to return items.
3. You will be redirected to an overview of the relevant order. Click on 'Return items' in the bottom right corner of the page to create the return shipment.
4. On the next page, you can indicate which products you want to return by selecting the number in the dropdown menu. If you want to keep a product, leave the number at 0.
5. Select the reason why you want to return the product and any actions you want the jeweler to take. You can choose from the return reasons and actions that the jeweler has created or enter your own reason or action.
6. Click 'Submit' in the bottom right corner of the page to create and send the return shipment.
7. The jeweler will process your return shipment and inform you of the further handling.

Return address:

Juwelier de Vaal
T.A.V. Returns
Hoofdstraat 46
2861AR, Bergambacht
Netherlands

Exceptions to returns

There are some exceptions to the right of withdrawal. For example, sealed products whose seal has been broken cannot be returned. Personalized products, such as those with engravings, or products with signs of use such as scratches, are also non-returnable.

Warranty

Our warranty is equal to the manufacturer's warranty. This means that for a watch, there is a two-year warranty only on the movement. Warranty terms are included with the products.

Identity of the entrepreneur

Juwelier de Vaal V.O.F. (https://www.juwelierdevaal.com)

Hoofdstraat 46, 2861 AR BERGAMBACHT

Phone number: +31 (0)182 35 4161 available by phone during our opening hours

Email address: [email protected]

Chamber of Commerce number: 52240134

VAT identification number: NL850357287B01