Shipping & returns

Shipping within the Netherlands, Belgium and Germany:

We always ship your order via PostNL, where your signature is required for receipt.

2 delivery attempts lead time 24 hours on working days, if after 2 attempts has not yet been delivered, the recipient can pick up the package at the nearest post office.

Shipping outside the Netherlands, Belgium and Germany:

We always ship your order via DHL, with your signature required for receipt.

Delivery times may differ from the specified number of days, depending on the country of receipt.

Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at [email protected] We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Return address:

Juwelier de Vaal

T.A.V. Returns

Hoofdstraat 46

2861AR, Bergambacht

The Netherlands

Return exceptions. 

1. with sealed products. If the seal is broken, these products are not returnable;
2. for audio and video recordings and computer software of which the consumer has broken the seal, these products are not returnable;
3. personalized products by means of an engraving, for example, cannot be returned with these products;
4. the price of which is subject to fluctuations in the financial market over which we have no influence, these products are not returnable;
5. if the product has signs of use such as scratches. Are these products not returnable;

Warranty

Our warranty that we give is often already the factory warranty. The manufacturer's warranty is 2 years, with a watch only on the timepiece. The warranty conditions are also included with the products.

To return your product

you need the Return form. Download the Return form

Do you want to know what your rights are? look at https://www.webwinkelkeur.nl/wettelijke-uit exceptioningen-herroepingsrecht-bedenktijd/

Identity entrepreneur

Juwelier de Vaal VOF (https://www.juwelierdevaal.com)

Hoofdstraat 46, 2861 AR

Bergambacht

Telephone number: +31 (0) 182 35 4161 to be reached by telephone during our opening hours

Email address: [email protected]

Chamber of Commerce number: 52240134

VAT identification number: NL850357287B01