Shipping & Returns at juwelierdevaal.com

Shipping

At juwelierdevaal.com, we always ship your order using PostNL. We deliver to the Netherlands, Belgium, and Germany. Your package will be delivered to you twice on business days within 24 hours. If the package is not delivered after two attempts, you can pick it up at the nearest post office.

Returns

You have the right to cancel your order within 14 days of receiving it without providing a reason. After cancellation, you have an additional 14 days to return the product. The cost of returning the product from your home to the webshop is your responsibility. If you exercise your right of withdrawal, you will be credited the full order amount, including shipping costs. The product should be returned to the entrepreneur with all supplied accessories and, if reasonably possible, in the original condition and packaging.

Returning Your Product

To exercise your right of withdrawal, you can contact us at [email protected]. We will refund the due order amount within 14 days of receiving your return, provided the product has already been received in good condition.

Steps for returning orders at juwelierdevaal.com:

1. Log in to your account on the juwelierdevaal.com website.
2. Go to the page where your recent orders are displayed and click 'View' next to the order from which you want to return items.
3. You will be redirected to an overview of the specific order. Click 'Return Items' in the bottom right corner of the page to initiate the return shipment.
4. On the next page, indicate which products you want to return by specifying the quantity in the dropdown menu. If you want to keep a product, leave the quantity at 0.
5. Select the reason why you want to return the product and any actions you want the jeweler to take. You can choose from the return reasons and actions created by the jeweler or enter your own reason or action.
6. Click 'Submit' in the bottom right corner of the page to create and submit the return shipment.
7. Your return shipment should be sent to our return address. You are responsible for the return shipment, so our advice is to send your package insured.

Return Address:

Juwelier de Vaal
Attn: Returns
Hoofdstraat 46
2861AR, Bergambacht
Netherlands

Return Exceptions

There are some exceptions to the right of withdrawal. For example, sealed products with broken seals are not returnable. Also, personalized products, such as those with engravings, or products with signs of use, such as scratches, are not returnable.

Warranty

Our warranty is equivalent to the manufacturer's warranty. This means that for a watch, there is a two-year warranty only on the watch movement. Warranty terms for other products are included with the products.

Entrepreneur's Identity

Juwelier de Vaal V.O.F. (https://www.juwelierdevaal.com)

Hoofdstraat 46, 2861 AR BERGAMBACHT

Phone Number: +31 (0)182 35 4161 reachable by phone during our business hours

Email Address: [email protected]

Chamber of Commerce Number: 52240134

VAT Identification Number: NL850357287B01