Shipping & returns
Shipping and returns at Juwelier De Vaal
Shipping
Juwelier De Vaal ships orders with PostNL. We ship to the Netherlands, Belgium, Germany, the rest of Europe, the United Kingdom and worldwide. As soon as your order has been shipped, you will receive a confirmation.
Orders with an item subtotal of at least €75 after discounts qualify for free standard shipping within the Netherlands. Other countries have different free-shipping thresholds; see the table below. Use code DeVaal10korting online for 10% off when your item subtotal is at least €50 before discount. The code is also available to existing customers and cannot be combined with other discounts. Check your discount in the shopping basket.
Ordering, engraving and dispatch
In-stock items ordered Tuesday to Friday before 16:00 or Saturday before 12:00 are often dispatched the same day. We do not dispatch orders on Sundays or Mondays.
Engraving is free where possible on suitable jewellery and watches. We can often engrave and dispatch on the same day; sometimes one extra business day is needed. Any delivery date shown is an estimate, not a guaranteed arrival date.
Shipping rates
Germany: Free standard shipping from €75 after discounts. The threshold uses the item total including VAT, after discounts and excluding shipping. Below €75, standard shipping costs €14.95. The other rates and conditions continue to apply to other countries and shipping methods.
| Shipping method | Price | Free from |
|---|---|---|
| Standard shipping Netherlands | €7.95 | €75 after discounts |
| Pick-up at PostNL point NL/BE | €4.95 | €75 |
| Belgium | €9.95 | €100 |
| Germany | €14.95 | €75 after discounts |
| Europe low | €14.95 | €150 |
| Europe medium | €19.95 | €200 |
| Europe high | €34.95 | €250 |
| United Kingdom | €24.95 | €250 |
| Worldwide standard | €34.95 | €500 |
Rates include VAT. “Free from” applies to the order amount including VAT. For standard shipping to the Netherlands and Germany, the €75 threshold applies to the item total including VAT, after discounts and excluding shipping.
Returns
You have the right to cancel your order within 14 days after receipt without giving a reason. After cancellation you have another 14 days to return the product to us.
Would you like to return an item? Please register your return first via our return page: register your return. After receiving and checking your return, we refund the full order amount including any outbound shipping costs within 14 days, provided that the product has been received in good condition.
The return shipping costs from your address to our webshop are at your own expense.
Return conditions
If reasonably possible, return the product in its original condition and packaging, including all supplied accessories. If the product or packaging is damaged beyond what is necessary to assess the product, we may deduct the loss in value from the refund.
How to register a return
- Go to our return page: register your return.
- Follow the steps on the page and complete the return registration.
- Pack the item carefully and include the required details.
- Send the package back to the address shown in the return instructions.
Statutory guarantee and manufacturer's guarantee
All products are covered by your statutory guarantee rights: the product must meet what you may reasonably expect. In the Netherlands, the statutory guarantee does not have a fixed two-year expiry date. Any manufacturer's guarantee is additional and does not limit your statutory rights. Your legal guarantee rights. For a valid statutory guarantee claim, repair or replacement and the necessary shipping are free of charge. This is separate from the costs and time limits for an ordinary return without a defect.
Questions about shipping or returns? Contact our customer service before placing or returning your order.