Complaints procedure

Do you have a complaint or recommendation for our webshop?

We would love to hear it. You can email us at [email protected] or call us at 0182-354161.

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it can occasionally happen that an order is damaged during transport or that something else occurs, giving you a claim under warranty. Please report a defect as soon as reasonably possible after discovering it. For a consumer purchase, a report within two months of discovery is always considered timely under Dutch law. All products are covered by your statutory guarantee rights: the product must meet what you may reasonably expect. In the Netherlands, the statutory guarantee does not have a fixed two-year expiry date. Any manufacturer's guarantee is additional and does not limit your statutory rights. Your legal guarantee rights. If the defect falls under the warranty, we will take care of repair or replacement at no cost to you.

Complaints

It can always happen that something does not go exactly as planned. We recommend that you first make your complaints known to us by emailing [email protected]. If this does not lead to a solution, you may submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. Since February 15, 2016, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being handled elsewhere, you are free to file your complaint through the European Union's platform.