General terms and conditions in brief

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General Terms and Conditions Juwelier de Vaal V.O.F.
In short:

Ordering and Payment
- Prices are inclusive of VAT.
- Payment must be made within 7 working days after ordering.
Delivery
- We aim to deliver orders within 7 days.
- In case of delays, you will be informed and can cancel free of charge.
Right of Withdrawal
- You have 14 days to reconsider after receiving your order.
- Within this period, you can return the product (at your own expense).
- Exceptions are made for custom-made or personalized products.
Warranty
- All products are covered by your statutory guarantee rights: the product must meet what you may reasonably expect. In the Netherlands, the statutory guarantee does not have a fixed two-year expiry date. Any manufacturer's guarantee is additional and does not limit your statutory rights. Your legal guarantee rights.
- Please report a defect as soon as reasonably possible after discovering it. For a consumer purchase, a report within two months of discovery is always considered timely under Dutch law.
Complaints
- Please contact us promptly if you have a complaint. Your statutory rights remain unaffected; for a consumer purchase, reporting a defect within two months of discovery is always considered timely under Dutch law.
- We aim to respond within 14 days.
- For unresolved disputes, you can contact WebwinkelKeur.
Contact
- Juwelier de Vaal V.O.F.
- Hoofdstraat 46, 2861AR Bergambacht
- Tel: +31 (0)182 35 4161
- Email: [email protected]