Pay later with Klarna.
Now available to all our customers. in the Netherlands if you shop with us, you can pay later with Klarna. You only pay after you have received your order. That's smoooth.
Pay your order later with Klarna.
Try your order from 'webshop' first and pay later with Klarna. With Klarna you do not pay until you have seen your order and have decided that you want to keep it. We are happy to offer you that smoothness as a customer.
Who is Klarna?
Klarna is one of the fastest growing organizations in Europe and a leading payment provider of postpayments. Klarna's ambition is to simplify the shopping experience for all shoppers, online and in stores. Customers only need to provide the most necessary information such as email address and date of birth to complete their purchase. This way you can easily buy anything wherever you are, whether on your laptop or mobile.
How does Klarna pay afterwards?
The moment you choose to pay for your order afterwards, you will receive a separate invoice from Klarna. Klarna will send you the invoice as soon as we have informed them that your order has been shipped. This is usually about 2 days after you have received an email confirmation of your purchase. You will receive this invoice by e-mail, but download the Klarna app, that is a lot smooother. You pay this invoice to Klarna instead of to us, no later than 14 days after you have received the order. The easiest way is to pay the invoice via the Klarna app. But you can also pay for it via the online portal at klarna.com.
Credit check, or not?
If Klarna gives me the option to pay 14 days after delivery, will they do a credit check with me?
Both 'webshop' and Klarna will not do a credit check that has an impact on your creditworthiness. It is possible that Klarna makes an 'unregistered' inquiry, this has no effect on your creditworthiness.
Can I have my order delivered to an address other than the billing address?
Yes, when you select Klarna as your payment method, you can choose to have your order shipped to a different address. At the check-out you have the option to add a different delivery address.
Keep your order? Or send it back?
Is your order not satisfactory? Then send your order back to us. If you return a part, it will be updated on the invoice. At Klarna you only pay for what you keep.
Download the Klarna app and log in here to arrange your return. You can then pause your payment until everything has been arranged.
Pay the bill
If you have decided to keep (part of) the order, pay it via the Klarna app. Log in to the Klarna app and pay with 1 click. If you are using Klarna for the first time, they will ask you for some information. If you use Klarna more often, you just have to tell them that you want to pay them. You no longer need bank details or passwords. Super simple but always safe.
How do you pay to Klarna?
Snoozing your payment
If it doesn't work out for a while, with Klarna you have the option of snoozing your payment for 10 days, completely free of charge. If 10 days is not enough, you can also postpone your payment by 30 days for a small contribution between € 0.40 and € 1.90. You can arrange all this very conveniently in the Klarna app.
What happens if I pay late?
Klarna does not charge for using Pay later. If you have not yet paid to Klarna on the payment deadline mentioned in the payment instructions, an initial reminder will be sent by email free of charge with a new payment term of 14 days. With the second reminder, Klarna will charge € 13.50 reminder costs. For purchases under € 20, € 7.50 reminder costs will be charged. If payment is not made, these costs for amounts up to € 2,500 can rise to 15% of the invoice amount, with a minimum of € 40.
Everything in one place You can find
all your payments and invoices for all your Klarna purchases from us, but also from other web shops, in the Klarna app or when you log in to the website.
Klarna sends you payment reminders so you never miss a payment. Enable this push notification in the app.
A question about your account
Do you have a question about your account? Klarna is available 24/7 for you via chat. You can find this in the Klarna app.
How do I know if Klarna has received my payment?
After Klarna has received your payment, Klarna will send a confirmation to the email address you provided. Didn't receive an email? Please contact Klarna's Customer Service team via the Klarna App. Keep your proof of payment at hand.
What should I do if I want to cancel my order?
If you want to cancel your order, please contact our 'webshop' customer service.
I canceled my order. How long does it take to receive my refund?
Once we have processed your cancellation, you will receive the amount back within 30 days in the same way as you paid.
What happens to my invoice when I have returned items?
When we have (partially) received your return, we will send you an update of your invoice. Have you returned your order in full? Then we will close your outstanding invoice.
I have received an invoice, but not yet the goods?
You do not have to pay yet if you have not yet received the order. We advise you to contact our customer service of 'webshop' to ask for an update. In addition, please also contactKlarna's Customer Service Team so that they can defer payment due date. Or arrange it very easily in the Klarna app.
How do I receive my refund?
The amount will be refunded in the same way as you paid.
Download the Klarna app